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Many things that have happened these past few days are unfavorable. While these things are something inevitable like the horrifying tropical depression Ondoy that submerged most parts of Metro Manila and its neighboring provinces thus taking away many lives and properties is an earthly ordeal completely out of our control.
On the other hand, if your web host simply cannot deliver the service that they promise even for an additional cost on your part is another story. Here, you can control the situation based on your choices. At the peak of the storm, we’ve had an electrical outage which lasted for days starting on the 26th. When I dropped by to a relative’s house to check things out—emails, website stats and performance and feed updates; I’ve noticed that this blog is down.
I immediately contacted my previous host (since I’ve already transferred hosting a couple of days at this time of writing) to check my site, the chat agent that I’ve worked on did something about it. The result however makes matters worse since it’s no longer showing up instead its home URL redirects to the WordPress installation page.
According to the agent and support emails, they can no longer restore the site backup on their end but that was the same chat agent that often screw up on all matters technically related and once and for all, numerically incompetent to do simple arithmetic when I upgraded my plan. The most annoying thing is they also downgraded my plan back to where it was considering that it has been paid. The downgrade has left my add-on site down as well!
My complete hopelessness for a resolution pushed me to ask a refund for the amount I paid to upgrade the hosting plan. That’s the time when they’ve deleted all my support tickets without even resolving each one. I’ve tried not to be rude but it didn’t work for me.
So, my last hope was to file a dispute with Paypal. My previous host counter offered a transfer of server but it’s not going to help. They kept my money for the upgrade but then downgraded my account after screwing up big time until I’ve reached the point to draw the line.
This isn’t good business and if they don’t need my business, I’d rather go somewhere else where my business is valued. It’s a good thing that through Paypal dispute, my money was refunded although they still owe me part of what I’ve paid for the entire year of hosting other than just the upgrade amount, but that’s fine. I hope that extra money will help them clean up their act or help them pack up because they will run out of business anytime soon.
To all web hosting businesses, screwing up your customers isn’t a good idea and keeping a bunch of idiots on your support and/or chat team wouldn’t help your case. It’s a good thing that I got refunded but may be that’s because I have dropped the Better Business Bureau’s name on my Paypal dispute that made it possible.
I’ve learned my lesson and had given up too many chances and so much time to prove themselves in the span of three months but unfortunately, they blew it.
I rarely even rant about stuff on this blog but this recent incident really triggered me to do so. It’s not that I’m trying to bring someone in bad sight, I’m just here sharing my experience and venting out my horrible ordeal in the hands of an unscrupulous web hosting provider.
For those of you who share the same sentiments or have experienced similar web hosting problems, do share your stories in the comments section and don’t hesitate to name drop those bad hosting providers so they would know where to pick up themselves.
I almost forgot, after getting my refund, they’ve completely removed access to my cPanel without notice which made this blog down for further hours almost three days total blackout.
I wasn’t really savvy at backing up (just being honest here) so I forgot to download the WordPress folders—wp-admin, wp-content, etc. Good thing is I have the XML file I’ve exported from my previous WordPress admin so I just simply uploaded it back here.
The bad thing is most of my images are stored in the previous host’s server so please spare me for all the broken images on this site, I’m doing a fresh upload from my computer and hosting the images outside my web server so it won’t happen again.
Category: web authoring
Sites That Link to this Post
- Web Hosting Sites You Can’t Trust | November 16, 2009
- Free Software to Check If Your Website Is Down | Software Critics | September 18, 2014