Moving Ahead After Webhosting Hassles

October 2, 2009 | By | 9 Replies More

Reading time: 4 – 6 minutes

Many things that have happened these past few days are unfavorable. While these things are something inevitable like the horrifying tropical depression Ondoy that submerged most parts of Metro Manila and its neighboring provinces thus taking away many lives and properties is an earthly ordeal completely out of our control.

On the other hand, if your web host simply cannot deliver the service that they promise even for an additional cost on your part is another story. Here, you can control the situation based on your choices. At the peak of the storm, we’ve had an electrical outage which lasted for days starting on the 26th. When I dropped by to a relative’s house to check things out—emails, website stats and performance and feed updates; I’ve noticed that this blog is down.

I immediately contacted my previous host (since I’ve already transferred hosting a couple of days at this time of writing) to check my site, the chat agent that I’ve worked on did something about it. The result however makes matters worse since it’s no longer showing up instead its home URL redirects to the WordPress installation page.

According to the agent and support emails, they can no longer restore the site backup on their end but that was the same chat agent that often screw up on all matters technically related and once and for all, numerically incompetent to do simple arithmetic when I upgraded my plan. The most annoying thing is they also downgraded my plan back to where it was considering that it has been paid. The downgrade has left my add-on site down as well!

My complete hopelessness for a resolution pushed me to ask a refund for the amount I paid to upgrade the hosting plan. That’s the time when they’ve deleted all my support tickets without even resolving each one. I’ve tried not to be rude but it didn’t work for me.

So, my last hope was to file a dispute with Paypal. My previous host counter offered a transfer of server but it’s not going to help. They kept my money for the upgrade but then downgraded my account after screwing up big time until I’ve reached the point to draw the line.

This isn’t good business and if they don’t need my business, I’d rather go somewhere else where my business is valued. It’s a good thing that through Paypal dispute, my money was refunded although they still owe me part of what I’ve paid for the entire year of hosting other than just the upgrade amount, but that’s fine. I hope that extra money will help them clean up their act or help them pack up because they will run out of business anytime soon.

To all web hosting businesses, screwing up your customers isn’t a good idea and keeping a bunch of idiots on your support and/or chat team wouldn’t help your case. It’s a good thing that I got refunded but may be that’s because I have dropped the Better Business Bureau’s name on my Paypal dispute that made it possible.

I’ve learned my lesson and had given up too many chances and so much time to prove themselves in the span of three months but unfortunately, they blew it.

I rarely even rant about stuff on this blog but this recent incident really triggered me to do so. It’s not that I’m trying to bring someone in bad sight, I’m just here sharing my experience and venting out my horrible ordeal in the hands of an unscrupulous web hosting provider.

For those of you who share the same sentiments or have experienced similar web hosting problems, do share your stories in the comments section and don’t hesitate to name drop those bad hosting providers so they would know where to pick up themselves.

I almost forgot, after getting my refund, they’ve completely removed access to my cPanel without notice which made this blog down for further hours almost three days total blackout.

I wasn’t really savvy at backing up (just being honest here) so I forgot to download the WordPress folders—wp-admin, wp-content, etc. Good thing is I have the XML file I’ve exported from my previous WordPress admin so I just simply uploaded it back here.

The bad thing is most of my images are stored in the previous host’s server so please spare me for all the broken images on this site, I’m doing a fresh upload from my computer and hosting the images outside my web server so it won’t happen again.

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Category: web authoring

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  1. Web Hosting Sites You Can’t Trust | November 16, 2009
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  1. aditya says:

    It is really sad. I think we should clear all the thing with hosting company before the dealing.

  2. Mathdelane says:

    Hi aditya,
    At first, yes, you can run on them a lot of questions before you even decide to subscribe to their service but more often than not, you can only find out what they’re capable of doing unless you’ve already used them.

  3. Mathdelane says:

    Sometimes these sprouting web hosts offer features that are really very attractive that you may fall into their trap. It’s a lesson learned from us. I think the best ones are those recommended through word-of-mouth rather than those that only sprung from the paid searches in Google. Trust me, this is where I got my previous host. Totally futile and a rip-off!

  4. Sire says:

    So which company hosted your blog? I’d really like to know so that I don’t make the same mistake you did by hosting with them.
    .-= Sire´s last blog ..A Poem For Halloween The Night Of Frights =-.

  5. Mathdelane says:

    Hi Sire,
    I really wanted to have this undisclosed but since you’ve asked, I’ll go ahead and drop names. My first web host was Byethost (free) where this blog was hacked after some months so I decided to transfer to (which I’ve found on Google search where they had a paid ad) and screw me and this blog after almost three months and betrayed my trust after upgrading and ripped me off afterward by refunding just my upgrade payment and not the remaining money I’ve paid for an entire year before I even decided to upgrade which was a big mistake that anyone should not make and learn something out of. They’re the reason why I’ve transferred to a new web host where I am now.

    That’s the whole truth about it Sire, thank you for dropping by and I hope to see you here more often.

  6. Sire says:

    I’ve had my moments with some web hosts but nothing as bad as your experience. I think it’s good that you named them, I did the same when a commentator asked me the same question, as it allows them to make a more informed decision when choosing hosts.
    .-= Sire´s last blog ..Is Your Blogging Identity At Risk Of Being Stolen? =-.

  7. Mathdelane says:

    If I needed to go a certain extent just to share information that would help my readers, I’ll do it. Nothing can be as bad as my previous hosts. So far, my new web host is not giving me a headache.

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