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A few days ago, this blog was offline due to web hosting problems which means I’ve transferred again to a different service provider after some unresolved service issues that includes chat agent rudeness, incapacity to answer support tickets via email and sporadic outages that takes hours to merely half-a-day before being rectified.
It’s really a pain in the neck and a horrible experience. Loosing revenue alone each day kills my chances of paying the rent. Well, these are just one of the many web hosting issues I got over with and will have to take into account as they are inevitable but when the going gets tough, the tough gets going (reminds me of Joseph P. Kennedy, the father of (U.S.) President John F. Kennedy immortalized by Billie Ocean’s song).
Changing web hosts is probably one of the most dreaded task webmasters or bloggers could get into but having to do it four times in less than a year of blogging, I’ve already learned a lot of things. Learning is an endless process anyway.
One of the craziest things that I have ever come across during my web hosting journey was getting an unlikely answer which I could hardly describe. I’m not really good at writing farce or sarcasm and neither that I’m into it but a certain response that I got from a support ticket made me jump off my seat.
Out of nowhere the answer was like,
“Hey, I’m from Pluto and you’re from Earth. How would I know?”
Alright, let me get this straightened out. Here’s what the story is all about.
I recently transferred hosting and I was setting up the RSS Feed for this site. I was trying to find the FeedBurner FeedSmith Plugin but I couldn’t find it the WordPress plugins repository so I checked all over the web but to no avail (I was able to find it after some days).
I then thought of maybe placing a conditional redirect from http://feeds.feedburner.com/softwarecritics/ to http://feeds.feedburner.com/software-critics, as you can see, the only difference is this “-“(hyphen/dash).
My previous host did it for me so I was expecting that my current host would do so. I asked for assistance via chat but was advised to address the issue via their email ticketing support.
I guess you already know what my question would be. So, here’s the first answer I get.
Email Support Agent A said:
“In your account under the domain section you can setup a redirect with the redirect tool in the cPanel.”
While this seems quite reasonable, I don’t get the idea why this answer came out. Does he know it’s a FeedBurner.com domain?
Email Support Agent B said:
“You can set up a .htaccess redirect.”
This sounds reasonable which I think what my previous host did but to think that I was asking them to do it for me, common sense isn’t that very common? What’s disappointing about this response is that I was given like facts from their knowledgebase which most web forums and help pages provide but I’ve already been there and that’s not what I’m asking.
Finally, here’s the answer that has blown me away so hold on to your seat,
Email Support Agent C said:
“Your previous host still has the domain name feedburner.com pointing to it:
Created on…………..: 2003-12-01.
Expires on…………..: 2014-12-01.
Record last updated on..: 2009-09-04.
Domain servers in listed order:
these are google’s nameservers, not ours. We can’t create a redirect for a domain name which we don’t host. If you would like to add this domain to your account, and point it to our nameservers, then a redirect would take effect.”
What?! Does this guy even know that Google owns Feedburner.com and I don’t? I wish I do because if so, then I’d be rich!
See attached email below:
What an out-of-this-world answer could this be! I never would have expected this coming from a web hosting provider.
This is so outrageous!
P.S. I had it resolved somehow, email ticket never got resolved. I’ll let you know on my succeeding posts what I did.
Category: web authoring
Sites That Link to this Post
- Web Hosting Sites You Can’t Trust | November 16, 2009