Comments on: Free Help Desk Software for PHP/MySQL Powered Sites

By: James Moralde

James Moralde — Wed, 20 Jan 2010 09:54:00 +0000

Ok. I am all for community-built free stuff.

I do see this ‘submit a support ticket’ link after the social sharing buttons. And there’s this green ‘help’ tab fixed on the rightmost edge of the browser. Cool.
.-= James Moralde´s last blog ..H-a-ck-ed! =-.

By: John B.

John B. — Tue, 19 Jan 2010 15:53:10 +0000

I double that. In fact, free systems are often less buggy and many times get issues fixed faster because they are usually backed up by a community. And having open source means such systems can have their code reviewed by a lot of people thus spotting and fixing any issues faster.

By: Mathdelane

Mathdelane — Tue, 19 Jan 2010 10:06:16 +0000

Hi James,
The “help” button on the sidebar was powered by SnapABug visual customer service platform (Pro account). I haven’t reviewed it though but it was one of the sponsors on last year’s holiday giveaway wherein they gave out one Pro account to a lucky winner.

SnapABug returns are great and inquiries are consistently pouring in.

As for Hesk’s Free PHP Help Desk software, I have it installed here just today and if you haven’t noticed, a link to my support help desk comes after the social sharing buttons after each post.

I still can’t vouch for Hesk as I’m still testing it. As for buggy paid support systems, it doesn’t mean that paid services are always perfect for what it’s for and it doesn’t mean as well that free services are also seamless. Minimal bugs are inevitable. WordPress is sometimes buggy but as you can see, it’s the most widely used content management platform.

By: James Moralde

James Moralde — Tue, 19 Jan 2010 04:19:16 +0000

I remember one client (that the company I worked for provided live support for) using Kayako, a paid support software. It was a very robust application and I was really fascinated by its working features. However, the client soon scrapped it because it contained several bugs that Kayako could not resolve promptly.

If a paid support app could be buggy, I wonder how Hesk’s Free PHP Help Desk software fares in the bug field. As usual, there’s only one way to find out. I noticed you got a Live Help box up there in your sidebar. How’s it going Math?
.-= James Moralde´s last blog ..H-a-ck-ed! =-.