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Most of you may not be aware that the person you’re talking over the phone is physically located on the other side of the globe. These professionals are often known as Virtual Receptionists.
A Virtual Receptionist normally answers telephone calls and serves as the company’s forerunner to its existing customers and prospective clients. Outsourcing businesses utilize their services for inbound calls management in order to create a good impression.
Call Centers provide extensive training for frontline agents to make sure they are capable of providing impeccable support once they begin taking calls. However, non-native English speakers become a liability instead of an asset when training and support is inadequate.
Businesses implementing this strategy enjoy the benefit of growing their revenue and focus on promoting their products and/or services through aggressive outbound campaigns plus other value-added services like voicemail and email support, and fax-to-email capabilities.
The biggest challenge for businesses here is finding the right company with the same set of values for mutual benefit.
The services provided by Virtual Receptionists can be indispensable for businesses struggling in this economy considering the savings in labor cost that they can get however, choosing the right provider is the key to any outsourcing initiative.