What Is A Virtual Receptionist?

October 15, 2009 | By | 1 Reply More

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Most of you may not be aware that the person you’re talking over the phone is physically located on the other side of the globe. These professionals are often known as Virtual Receptionists.

A Virtual Receptionist normally answers telephone calls and serves as the company’s forerunner to its existing customers and prospective clients. Outsourcing businesses utilize their services for inbound calls management in order to create a good impression.
Call Centers provide extensive training for frontline agents to make sure they are capable of providing impeccable support once they begin taking calls. However, non-native English speakers become a liability instead of an asset when training and support is inadequate.

Businesses implementing this strategy enjoy the benefit of growing their revenue and focus on promoting their products and/or services through aggressive outbound campaigns plus other value-added services like voicemail and email support, and fax-to-email capabilities.

The biggest challenge for businesses here is finding the right company with the same set of values for mutual benefit.

The services provided by Virtual Receptionists can be indispensable for businesses struggling in this economy considering the savings in labor cost that they can get however, choosing the right provider is the key to any outsourcing initiative.

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  1. HSDCA says:

    Virtual receptionists have been popular in corporate America for years. Call Delta Airlines and you get an operator in India. I believe it’s the same with Microsoft. Even the real estate industry is getting into the virtual assistant market. Many San Diego real estate transaction coordinators are in remote locations… but so far I don’t know of anyone who is using a virtual receptionist. Thanks for the tip!
    .-= Homes San Diego CA´s last blog ..San Diego Realtors At Miramar =-.

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