Tag: remote tech support

Remote Home Computer Tech Support: Convenience vs. Cost

July 13, 2013 | By | Reply More

Reading time: 1 – 2 minutes

Getting your home computer fixed when things get awry is essential especially when you use the system frequently for work or communicating with friends and family and don’t have a backup. It may entail cost when troubleshooting is beyond your knowledge or when the problem is beyond your expertise.

Tech support is given by most computer manufacturers. While some require physical check-up, others can be done over the phone to the convenience of its customers. It can be very helpful when the end-user is able to follow instructions from the telephone support agent and can understand common technical jargon but for the not-so-techy customer it can be a pain and that is where some service like iTok comes in.

Tech support services like iTok helps customers fix their home computer problems remotely. They access the recipient’s system and fix the problem right there and then. It doesn’t need back and forth questioning interaction on both ends because the technician resolves the issue while the unit is on. Other than fixing any current problem, the remote technician also prevents any future problem that may arise on the system giving the client more value for money without the hassle of bringing the physical unit into a computer shop.