Reading time: 4 – 6 minutes
“Nineteen days has passed and the verdict was released, but justice wasn’t served…”
These are the words that I could describe such a horrible ordeal that I have faced for the first time when I bought a flash-based script online. I never thought that online thieves can be fiercer than those in the streets.
The real robbers are those that you can’t see face to face, they are the one’s lurking online…faceless…masking behind a virtual space waiting for its prey.
It was nineteen days ago when I purchased something online. A script which I initially thought could make this site look better but I was wrong. I paid a small amount of just $6.00 as described on the page but when I was about to checkout my cart, there was a hidden surcharge of $2.00 which makes it $8.00 total.
My initial response was a bit surprising but I continued buying the item because I thought it could make this site look cooler. What I bought? An AS3 LED NEWS TICKER by nhstudio from ActiveDen, one of Envato’s sites.
I always thought that learning something new was good but at times, it can be a hurdle. But since I have purchased something from the site, I thought that I could get some support but I was wrong. I asked the author on how to install the news ticker on WordPress but to my surprise, he doesn’t know. I asked support on Twitter, and to their defense, they told me this,
“Hi Math, I’m sorry, though we highly encourage author support it is not required or included by default. ^DD” (http://twitter.com/envato_support/status/10493309923368960)
Why in the world can somebody selling scripts do not require support for clients? Why can an author forget to instruct prospective users that their scripts cannot be used on certain platforms?!
No matter how you gauge the issue, a customer has to get support from the seller in case there are questions and that a seller or any third-party seller must have the responsibility and the goodwill to provide such, as a courtesy, unless the latter word is not on their vocabulary.
I merely downloaded the script tried using it but never had any results. No support or whatsoever. How am I supposed to use something that I bought when I have no idea how to use it? Maybe I became so excited that I did not make any research on the whereabouts of ActiveDen and Envato Support’s reputation as a seller.
I have been marketing and selling my services online but I am proud that I have never resorted into robbing people’s money with deceit and fraud because I was raised to be good and we Filipinos know how to treat our fellow human being with respect and justice.
I raised a Paypal dispute and escalated the issue for a claim since Envato is not willing at all to give me a refund for grounds that my claim was not due to an item that is bought but not received as it was, or is defective.
My grounds is not being able to use something that I bought and because there is no support to back it up, how am I going to keep it?! That simple.
I am really sad and disappointed that Paypal did not realize that reason. I have been transacting financials with them for almost two years as a Premier Account holder but it seems that they have overlooked that so I ended up losing eight f***ng US dollars from the hands of these unscrupulous online marketers.
Why did I say that ActiveDen and Envato are robbers? Because they steal my money! Stealing is a crime. Not giving my refund and my due is favoring the robbers.
I still have the files; I’m not interested in keeping it anyway. I couldn’t even use it. They can suck it up anytime they want.
Online marketers and web developers like me can earn more than $8 dollars anyway but no matter how small, it’s still money. A hard earned money.
My only advice, never ever deal with neither ActiveDen nor Envato nor any of Envato’s businesses. Why? They don’t give a damn once you buy from them. You can’t guarantee support and no effin’ refund or whatsoever so deal with it.
No use filing a claim on Paypal or a dispute, it won’t work. They will only tell you that your account has been locked because of the dispute or claim and they cannot open it nor do something about it. What a classic alibi from a robber!
I have never experienced this with any online businesses before; web hosting companies don’t do this. Reputable companies don’t do this!!!
I always knew how to be careful when on the streets whenever I have something valuable with me but I never thought that dealing with these kinds of people online is far worse. Call it cyber robbery or anything you feel like it but whatever words you may describe it, it’s still stealing…and stealing is a crime.
The internet is becoming more and more dangerous than ever and I hope that you who are reading this will spread the word and learning something.
Category: online threats