Why MSGTAG is Disappointing?

July 21, 2009 | By | 23 Replies More

Reading time: 3 – 4 minutes

I was thinking of tracking down the emails I sent if the recipient actually receive and reads it. During the research, I came across this service better known as MSGTAG or message tags if I am to literally call it. This service offers both paid and free service with the inclusion of tracking software. The software is pretty sleek and tiny so you won’t be bothered having it to consume hard disk space.

Having the amazing features such as the ability to notify you the moment your messages are opened which is pretty robust. The email notification is sent to a particular email address that you’ll have to specify. According to their site, it’s non-obtrusive meaning no pop-ups or whatsoever unlike receipts being delivered via Outlook and Outlook Express.

It’s simple to use with an eye-catching capsule design allowing you to enable or disable tagging with one click. The paid versions however can display tagging and notification options to find out your tagging status and select new options without trawling through screens of pull-down menus.



Alright, enough with the features so let’s get to the bottom line of this review. Did they deliver what they have promised? Unfortunately, the free version alone is not worth trying out. The moment I sent the email using my ISP’s (Internet Service Provider) POP3 account to my web hosting POP3 email address, I immediately opened it. Doing so, I am expecting that I would be getting an email notification from MSGTAG that will be sent to my Gmail account (the email I used to receive notification via the MSGTAG options) stating that I’ve already read the email that was sent to my web hosting email address but there was nothing (I even waited for hours).

If the free service alone cannot deliver what it promises, do you think I would be convinced to even purchase the paid service? If I were you, would you? It seems that FREE stuff nowadays is becoming less attractive. If not under-quality, it’s a crap. Better yet, if businesses are offering both free and paid stuff, its better that they drop those free stuff or services that are trashy and not making it as a front like a hook with the bait that will work against them.

Ever had the same experience online or offline? Do share your stories.

I just wanted to let everyone know that MSGTAG Free is no longer going to be updated although the service provider has not specified that they will be taking it down which doesn’t make sense on why they still have to keep it somehow. It’s just a bait so don’t eat it. Furthermore, since MSGTAG Free is based on the MSGTAG Plus Platform, they had it discontinued to focus on the new MSGTAG Status 2.5 in response to the secure email connection security systems setup by most ISPs that the older plans don’t support. It’s an information that is long overdue that should have been communicated early on. – Updated, 16th October 2009 source: via Email.

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Category: email tools

Comments (23)

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  1. SFB says:

    Do you have images blocked on the email account you sent it to?

    The way MSGTAG works is by inserting a tiny 1 pixel image into each of your emails. When someone opens up the email, the MSGTAG servers see that it has been opened.

    IF you have images blocked to not open on your email account (as I suspect you do), it will NOT display the 1 pixel blank image and it will NOT send a message to the MSGTAG servers.

    Trust me, I’ve been using MSGTAG for about 4 or 5 years. It works just about 100% of the time, IF the recipient does NOT have images blocked. (Fortunately most people do NOT have images blocked). BUT, if the recipient has images blocked, it will NOT work, no way, no how.

  2. Mathdelane says:


    I was hoping somebody from MSGTAG could actually shed light on this, I would appreciate but if you happen to be one advocate then I honestly value your input.

    Now if MSGTAG works by inserting 1 pix image into the emails, can you tell me how it’s done? If that’s automatically done by the software, then there should be no problem because I wouldn’t have to attach any codes but if it’s not then there should be something to do on their part.

    Secondly, most POP3 users does have their email set to block images because they only use text only settings whenever they send and receive emails and that includes myself. Most people especially those that manages mailing lists would prefer text only messages because most emails nowadays even the free ones auto-block images–Yahoo, Gmail, MSN, etc.

    On Yahoo alone, it auto-blocks emails with images and most of the time asks the user to either allow or not to allow images to be viewed so you can’t expect that most email users even those that uses third party clients set their email not to auto-block images or wholly accept HTML format. It’s also one way to prevent themselves from downloading any images that may contain viruses or are malicious enough to invade privacy of the recipient.

    You cannot force everyone to use this software and convince them to allow HTML emails just for this thing to work. If that’s the way this software works, then most of the time it would not.

    Whether the service you’re using is free or paid, it really doesn’t matter if that’s how this software operates for both plans but if there’s any difference with the way emails are tracked then please let me know. I would appreciate additional input. Thanks for dropping by.

  3. Richard Friedman says:

    I have been using MSGTAG for years and it has been 99% reliable.
    Mr. Software critic if you had read their product description prior to trying their software you would have learned that MSGTAG is not meant for use with free accounts. I suggest you read before you criticize. Their product is both useful and reliable.

  4. Mathdelane says:

    Mr. Friedman,
    I understand that you’re an avid fan. It does show. My point here is that if it wasn’t meant for free use then what’s the sense of offering it for free? And Mr. Linkbater, I’ll go check it out again may be they have changed the product description all the while. This post was months ago and it’s just now that I’m getting into some conversation especially with it’s fanatics.

  5. Mathdelane says:

    Below is a piece of information from the product comparison page:

    Email read notifications: Receive an email when your message is read, detailing when the message was sent, when it was received, and the time elapsed in between.

    And before everything else sways out of topic, this alone suffice why this post was written. It DOES NOT function as described above!
    In fact, the above feature is offered on both free and paid versions or plans.

  6. Richard Friedman says:

    Read the excerpt from the MSGTAG site below. The make it clear that it does not work on free accounts.

    1. Your computer is running Windows 98, 2000, Me or XP

    2. You’re using an email program such as Outlook, Outlook Express, Incredimail, Eudora, Pegasus, or Netscape Mail which uses the SMTP protocol.
    Please note that Hotmail, Yahoo!, AOL and similar services CANNOT run MSGTAG.
    You can send message-tags to Hotmail, Yahoo! and AOL addresses, and use these services to receive your receipts, but you cannot send tagged messages from these services.
    .-= Richard Friedman´s last blog ..Floor Coverings =-.

  7. Mathdelane says:

    Mr. Friedman,
    In case you haven’t read this,

    The moment I sent the email using my ISP’s (Internet Service Provider) POP3 account to my web hosting POP3 email address, I immediately opened it…

    It’s a clear excerpt from this post above in case you missed (If you did read it). It’s POP3 to POP3, sender to receiver email accounts which means I utilize two different email clients–the freakin’ Outlook Express side by side with Mozilla Thunderbird on TWO PAID EMAIL ACCOUNTS. If you are confused on what’s the FREE I’m talking about here, it’s MSGTAG Free and not MSGTAG Plus or MSGTAG Status.

  8. Richard Friedman says:

    I used the free version of MSGTAG for 1 year without ever having a problem. I then upgraded to the paid version which I have been using on 3 different email accounts and never had a problem until the last few days.
    About 48-72 hours ago they ran into a major server issue which is why people are now finding your post as they search for reasons MSGTAG stopped working. Yesterday I received an email from MSGTAG explaining the server issue and how they have been working to solve the back end and get the system up and running again.
    To repeat I have been using both the free and paid version for several years without ever having a problem. The current outage I am sure will be correct shortly.
    .-= Richard Friedman´s last blog ..Floor Coverings =-.

  9. Mathdelane says:

    It seems that you have been a loyal customer of MSGTAG, no doubt on that. I pretty much value your input here more than any other. They simply have to fix these glitches within their system and probably do some test runs of their own using different email clients so that they can trace where the problem is. The main problem of operating on softwares is they update most of the time and sometimes these updates can cause relevant changes and even technical glitches which are inevitable.

    I would be more than happy if you can provide any feedback on this coming from them so that I can update this post whenever possible.

    Thank you for your time, much appreciated.

  10. Richard Friedman says:

    Will do Math.
    .-= Richard Friedman´s last blog ..Floor Coverings =-.

  11. Steve says:

    I believe Mr. Friedman intended to say “free email accounts”, versus the free MSGTAG program. I used MSGTAG Free version for a year before upgrading to the Plus version and I wouldn’t go back. In business, getting confirmation that a prospective client just opened your email is worth gold in my book. No better time to follow up with a phone call.

  12. Mathdelane says:

    Hi Steve,
    I believe that’s what he was trying to say until it was clearly pointed out at the bottom of this comments thread.

    I agree with you. The ability to be informed if your email was read certainly saves time and clears out anticipation.

  13. SFB says:

    I just know that MSGTAG has saved my bacon more than once.

    I remember when time when an opposing party was trying to tell my client I never responded to him 3 months earlier. I was able to pull up his email and a MSGTAG showing that he had opened it up 5 minutes after I had sent it. I then was able to put him on the spot in front of his client by saying: I sent the email. You opened it. IF you didn’t read it, I can’t help that. My client chuckled afterwards.

    It’s not perfect. It’s DEFINITELY not perfect and yes their servers appear to be down at the moment.

    Despite all that, WHEN it works, it’s a really great thing to have.

    I think of it as a tool that does part of what I need.

  14. Richard Friedman says:

    MSGTAG is up and running again.
    .-= Richard Friedman´s last blog ..ALL STAR DRIVER EDUCATION =-.

  15. Mathdelane says:

    That’s good to know Richard.

  16. Claude says:

    I’m using MsgTag for years and I couldn’t says better than M. Friedman but since i switched to Mac 6 month ago, I can find any alternative on Mac. does anybody have an idea? i’m tired to have to use Parallels Desktop just For Outlook 2010 and MsgTag.

    Thanks in advance,


  17. Mack says:

    I’ve used MSGTAG for years now. It works unless:
    MSGTAG servers are down
    Recipient has features that blocks it. But for 99% of casses it’s fine and a very handy little piece of software.

    It works on Win7 64 bit. so should work on all other versions also.

  18. Henri says:

    I do not use MSGTAG and will not use it because of the promo that it puts at the bottom of each email.
    Fortunately I received emails from only one sender whom uses MSGTAG and find any source of advertising in emails very, very annoying.
    I hope that their paid for product doesn’t do the same.

    I can hardly wait for a competitor to come out with an ad free alternative.

  19. Fred says:

    The simple fact is that MSGTAG is so unreliable that it creates more confusion than it solves. When it fails to trigger, you never know if it was because the email really didn’t reach the recipient, or if it was only MSGTAG not working…… AGAIN. I paid for the full version of it but gave up on it several years ago for that reason.

  20. Jack Schembri says:

    Hi, I’m using Microsoft Live mail as a default,does the free MSGTAG works with the mentioned server.If it works how to get it to work in windows 7 64 bits. i just installed MSGTAG in my laptop and it won’t work.I like to know before I am convinced that it works,before I buy the paid one. Thanks

  21. Mathdelane says:

    Hi Jack,
    Have you checked their documentation regarding the email platforms where it’s compatible? I’d suggest doing so or maybe sending this a pre-sales email.

  22. jazbo says:

    Could someone elaborate on the automatic and forced promo/ad issue mentioned by Henri? Is it avoidable? Also, who is MSGTAG’s main competitor?

  23. Tango says:

    I have been a very happy user of MSGTAG Status 2 for several years, first with Eudora 7, then switching to MS Outlook 07. A few weeks ago it just stopped working. I have written to support several times and do not get a response. I really need a program like this and would be very appreciative if anyone can relate where I can get onw.

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