Message Archiving: A New Era in Tracking Conversations

November 14, 2013 | By | Reply More

Reading time: 2 – 2 minutes

The birth of email significantly changed the way we communicate with each other. The world felt small as it progress and it has become one of the intangible mediums of communication. While some controversies arise with some government trying to track criminal activities and plot to overcome power, huge questions begin to swirl as to how far can the government dig should they be given access to these information, or how will it be regulated and to what extent can they use such information.

Emails, be it free, or paid for, have message archiving capabilities that keep messages for years. While this can vary depending on the email provider, the need for message archiving facilities or services then arises which some industries use to monitor employee activities. Financial firms for instance use this to address some requirements as requested by regulators or in the legal discovery process.

Email archiving solutions is not there to vouch against its clients but it works in their favor to help them address the requirements set by law in order to respond timely to FOIA (Free of Information Act) requests which includes keeping records of any electronic communications such as email and instant messages. It also helps in answering requests for evidence in a legal proceeding.

Email archiving provides email forensic and discovery tools that help process email retention management, advanced search capabilities, tag assignment, legal holds and production of evidence.

Healthcare industries need to comply with HIPAA regulations by keeping records of electronic communications as needed in producing evidence for a legal or regulatory discovery inquiry, and protecting patient confidentiality.

Federal Rules of Civil Procedure (FRCP) states that federal court sees email as having a life expectancy of its own and that it must be of reasonable timeframe say 3 years and that businesses must follow suit in keeping orderly records of communication.

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Category: communication

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