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We all know that businesses in order to be effective relies on communication channels that they provide their customers whether its via social network such as Twitter or Facebook, or email, physical address but most importantly, the oldest method of communication—via phone call.
Businesses with free-to-call communication lines are the most admired by consumers because it provides them the security they need that when something goes wrong, they have a number to call to ask for help or assistance and they don’t even have to spend a dime to get one.
Web-based call management systems are a growing trend in call management operations today. It allows businesses to manage calls on where they should go, when, and how they are managed.
Hosted online management allows users to login and set-up call routing instantly. Diverting calls to alternate target numbers are made easy if a call cannot be answered right away or if the line is busy.
Diverting to a landline or mobile phone is a no-brainer. Even call diverts can be managed on scheduled hours of the day especially when businesses operate only during daytime office hours.
Diverted calls can be sent via voicemail into an email recipient. Number of rings can be set as well before any call is diverted.
Web-based call management systems have disaster recovery feature such that calls are diverted online when a phone line goes down or awry.
There many other features not mentioned here though, so if you’re looking to boost your business by strengthening your call management operations, visit https://www.telecomsworldplc.co.uk/numbers/0800/ for more information.