How to fix Yahoo! Messenger sign in error 81003002

June 9, 2009 | By | 20 Replies More

Reading time: 3 – 5 minutes

There was one incident noted today by one of our intercafe clients that Yahoo! Messenger is inaccessible. As I figured it out, the sign in problem in Yahoo that he has been getting was error 81003002 which normally advises users to find out if they were putting in their correct Yahoo! ID and password. Having to try it many times could be stressful and annoying. The sign in error was not remote because it was the same for all PCs running within the network.

Yahoo Error 81003002

Yahoo Error 81003002

Unlike Yahoo! error 81003004, Yahoo messenger error 81003002 has nothing to do with internet connection. Like most users have observed while using Yahoo Messenger 9, its bugs really causes a lot of issues which are not even resolved in their blog.

Here’s what you need to do in case you encountered Yahoo messenger error 81003002:

  • Double check your Yahoo ID and password. If at several times of sign in attempts but you still get the same error, restart you PC and if you are connected to a modem or router, do the same.

If you are sure that no virus has actually penetrated the system, there is no need to run a system scan.

  • While some blogs advice reinstallation of the software (of the same verision, i.e. v9) and some may even advice removal of v.9 and installation on an older Yahoo messenger version like Yahoo Messenger 8, do not waste your time as I have already done that. The older version of the IM software no longer works.

Again, if you have had error 81003002 while attempting to sign in to Yahoo, open Windows Task Manager (by pressing CLT+ALT+DEL), select Processes and find YahooMessenger.exe and click End Process. Try to do this several times but if it does not work, then try to reinstall the software. Doing this step does not guarantee that you will be able to sign in but its worth the try. The surprising thing is that when it happened to me, I removed Yahoo Messenger v9 on one of the PCs within my nextwork, the next day when my sister checked it out, she was able to sign in. It just simply fixed itself overtime. Huh?! It’s fascinating why did it happen? Could it be that our IP has been blocked by Yahoo for the entire day and restored it afterward? It’s not a virus as I’m 100% sure. It could be a bug though but I’m not certain what caused it so what I did was reinstall the instant messenger again and I was able to sign in to Yahoo messenger finally.

This is what happened and it’s something that I don’t have any technical reason to offer but I suspect that it was really a bug. Have you experienced the same scenario? What did you do?

FYI, if you are in need of using the application but was caught in a situation similar to the one discussed, you can try signing in to these alternative link or sites to get Yahoo! Messenger access.


Websites: IM software or chat client

Update: 23 November 2009

I have just discovered another workaround to get rid of this error. Head over to my post about Yahoo Error 81003004 and follow the steps stated from the 20th of November update and choose Option 1. I haven’t tried Option 2 yet on this error but hopefully Option 1 should do the job. If you have any questions, use the contact us page.

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Category: communication, tips and tricks

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Sites That Link to this Post

  1. Solucionar error 81003002 de Yahoo Messenger | September 6, 2009
  1. WeBuzz says: is another recent alternative link or sites to get Yahoo! Messenger access.

    Hope it help.

  2. Mathdelane says:

    Thank you for sharing this information. I appreciate it. This seems quite new to me so I’ll check it out and see how it works. Cheers!

  3. Mathdelane says:

    Freegate is used to open gov’t. blocked sites. I find it strange how that worked for you and for that purpose but I’ll check that out when I encountered the same problem for testing. Thanks for the input.

  4. Renato says:

    I had same problems. but it won't be correct by restarting windows or reinstall messenger. I fixed it on just one way and that was use a proxy software like Freegate. by open it or sometimes close it andre-open the freegate, yahoo messenger did work well.

  5. Ela says:

    I apprecite the information. My problem is now twofold. It started with Trillian not being able to log in to yahoo this morning (last night it was just fine.) So I loaded up yahoo messenger separately and it gave me this same error 81003002. Now I can’t get Trillian yahoo or Yahoo messenger to connect.

  6. Mathdelane says:

    Hi Ela. Thanks for dropping by. If you are using Yahoo messenger v.9 it could be a bug issue and could also apply with Trillian. If you can access your account using the web interface options above then there’s really no problem with your account, it’s on the software. I wouldn’t recommend uninstalling Yahoo messenger or Trillian because like what I’ve encountered before, it just fixed itself. Should the problem persists the next day, feel free to contact me.

  7. FranMerida says:

    last night i tried to login on my messenger but i couldn’t…it said that my id or password are wrong and it showed me this code 81003002….then i tried to login on my mail account…it said the same thing…my id or password are wrong…i tried to reset my password but i couldn’t do that either…it said something like this : Sorry, your password can’t be reset online (9024)

    For security reasons, we require you to contact Customer Care

  8. Mathdelane says:

    Hi, Make sure to clear those cookies and cache before trying again to reset your password after any unsuccessful log-in. If the problem persists after subsequent trials, I’d suggest that you should contact customer care but if you don’t want to get into that procedure then, unfortunately you may have to open a new account.

  9. gmp112 says:

    i was using freegate to sign on to yahoo messenger and its saying that i should check my internet connection.

    pls help for i have tried all i can do to rectify it

  10. Mathdelane says:

    As I understand about Freegate, it normally uses a range of open proxies which allow users to penetrate firewalls used to block web sites. If this is the case, then the reason why you’re not connecting to Yahoo Messenger is because you’re behind a proxy which most of them time is prohibited by Yahoo.

    You may also try Renato’s workaround above. If your country is not blocked by Yahoo and you’re just using it for privacy reasons, I’m afraid that getting rid of that proxy software should solve the error.

    Let me know if you run into any errors in the future.

  11. kelechi says:

    how can solve Yahoo! Messenger sign in error 81003004?

  12. Mathdelane says:

    Hi, you might want to refer to this post for an answer – Resolving Yahoo! Messenger sign in error 81003004. Thanks for asking.

  13. Ralph says:

    this works!!! so helpful! thanks! try the CTRL+ALT+DEL technique!!! it works!!!

  14. neda says:

    hi ,

    i have received this alarm

    your account have been locked (81003003)

    please help me what to do


  15. mohammed sajid says:

    my account was blocked how to recover it

  16. Mathdelane says:

    I’m not sure what you meant by blocked. But if you can’t access your email, try recovering your password.

  17. ciola says:

    thank you very,very much

  18. xyz says:

    Search in Program files -> Yahoo!! -> Install.log and delete it!!! This resolved my problem for 81003002..

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