The Benefits of Feedback Systems

September 11, 2009 | By | 9 Replies More

Reading time: 2 – 2 minutes

I genuinely love feedbacks. Feedback systems and feedback forms on websites or blogs normally gives me an impression that somebody is willing to lend an ear.

Some months ago, I embraced the Kampyle feedback system. I thought it would be beneficial to know what my readers think of this site and its contents.

The results are good. Getting an average of 4.0 out of 5 (with 28 random feedbacks generated) and slightly beating the global average (from all Kampyle users) of 3.9 is already an accomplishment.

Yesterday, I’ve read a feedback generated by Kampyle stating annoyance about the in-page popup windows on this blog. The reader could be referring to either my TweetBoard app, Olark chat window or Skribit suggestions tab. If it wasn’t with my Kampyle feedback form, I wouldn’t have known.

The in-page popup windows I previously integrated are just one of the many experiments I’ve done and it clearly showed that someone or somebody who may not have the time to leave their feedback find it terrible in that sense so I decided to remove all three—Olark chat, Skribit including Kampyle with the exception of TweetBoard because I find it very useful whenever I interact with my Twitter followers. Skribit on the other hand doesn’t give me much feedback so I let go. I removed Kampyle as well for the meantime. I find it obtrusive sometimes whenever I review my blog posts then all the while it pops. I still have the toolbar top slider thou which I don’t think interferes with the page.

These are the little reductions I’ve made with this blog. Hopefully, I could find some other ways to gather reader feedback in a non-obtrusive way. Now, I’m thinking about integrating a star-rating plugin for the posts, what do you think?

Sometimes it pays to experiment once in a while but the moment you get a sour feedback, then that’s the time to think things over and start taking action.

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Category: apps

Comments (9)

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  1. auctions says:

    I’ve learned something from this article.Thanks a lot.

  2. Mack says:

    When i logged onto this blog post I was wondering what would be the term “kampyle” referring to and what it is all about. Man you have taken me to a new niche of feedback analytics. Honestly this is something I have never come across. Hats off for experimenting and also sharing your experience with us. This is definitely motivating for me to take up kampyle product. Let me do some groundwork before i actually hit the buy button. Thanks again!!!

    Regards,
    Mack McMillan
    .-= Mack@Las Vegas Condos´s last blog ..Commercial Real Estate Bubble =-.

  3. Mathdelane says:

    Mack, your feedback is very much appreciated. I have used Kampyle on this blog for several months and I didn’t have to pay any dime. I only used the free account because I just simply want to know what my readers have to say. Unless you want additional metrics for the feedback then they have those features for a fee.

    I’m not endorsing them though, it depends on what exactly are you after.

  4. Mack says:

    Mathdelane, you are absolutely correct. It always depends on what we need than what they provide. I should thank you specially for sharing the existence of this tool. Honestly I have never been through such a service before. I have considered to use it but right now i am scratching my head on where to start 😀 . I know it sounds little funny but that is the fact. Listening to your customers and understanding your blog readers/viewers is not that easy task and I am sure this service will be handy for me.

    Thanks!
    Mack
    .-= Mack@Las Vegas Homes´s last blog ..Commercial Real Estate Bubble =-.

  5. Mathdelane says:

    It’s good to know that you’ve learned something from my experience and you’re taking it use. If you ever need help, just message me.

  6. Mack says:

    Thanks for being so generous Mathdleane. I will try to manage things on my own and I will definitely buzz you when something really technically pops up. I find this a great opportunity to revive my statistical and analytical skills.
    .-= Mack@las vegas real estate´s last blog ..Commercial Real Estate Bubble =-.

  7. Mathdelane says:

    Best of luck, Mack.

  8. HSDCA says:

    I had no idea that there were stats available like these on Kampyle. It’s very hard to keep up these days! Thanks for the tip. I’m sure it will help the web analytics for my real estate site.
    .-= Homes In San Diego CA´s last blog ..San Diego Luxury Home Foreclosures =-.

    Note: Keywords removed as per Comment Policy.

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