SnapABug Boosts Visual Customer Support

February 18, 2010 | By | Reply More

Reading time: 2 – 4 minutes

SnapABug first debuted on this blog by participating as one of the sponsors on last year’s holiday giveaway wherein they provided a SnapABug Pro Account for one year (a $228 value) to one lucky reader and also gave yours truly, the same type of account. Readership feedback has been awesome since its integration as you can see on the left hand side the green “Help” widget.

SnapABug specializes in visual customer support solutions for websites wherein the ability to capture a screenshot of the page before submitting a support request, a query or a ticket is unprecedented. This feature makes SnapABug extra special considering that most of today’s customer support systems on sites are just focused on the traditional ticketing system and chat.

SnapABug

The service is typically not for free however a 15-day Business Account trial is provided for you to fully utilize its benefits which aren’t bad after all.

Among the most common features of the service which can be found on all account types are Live Support Agents which can be integrated on GTalk, Button Customization, Unlimited User Support Cases, Webpage Snapshot, Browser, OS and Plugins Version Reporting, IP Address or Geo. Location Tracking, Language Selection and integration with your preferred CRM or Help Desk solution and SSL Support.

Comments:

Integration of chat or live support outside of your GMail inbox and with other IM clients like Pidgin and Digsby is not yet possible but hopefully soon for added flexibility.

The “Help” button is at default green unless you customize by using your own image. The ability to change its color from green to any of the primary color would have been better so it could blend with your site’s colors however the green one still manages to attract anyway.

It can be a little pricy for some but if you’ll look at its benefits, you’re not just getting a simple chat support but a visual imagery of the page in question in case unwanted bugs are discovered.

If you’d like to give SnapABug a go, simply follow this link. To see SnapABug in action, watch the video below. Your comments and suggestions are always welcome.

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Category: apps

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